Terms and conditions

These terms apply when you book a consultation or sessions with Tim Dunton at Central London Hypnotherapy, a trading name of Tim Dunton, a sole trader trading as Central London Hypnotherapy. Please read them before booking. Nothing in these terms affects your statutory rights.

1. About the service

Tim offers one-to-one hypnotherapy, NLP and coaching sessions in person in central London 9 Coldbath Square, Farringdon, London EC1R 5HL and online by video call. Every session is with Tim personally.

2. Free consultation

Before booking, you can have a free consultation of 15 to 30 minutes by phone or video. There is no obligation to book. Tim will tell you honestly if he does not think hypnotherapy is the right option for you.

3. Booking and appointments

• Appointments are confirmed by email once booked and 50% of the fee has been paid in advance.
• Before your first session you will be asked to share some background information, including relevant health information. Please be open: it helps Tim work safely and in a way that suits you.
• Please arrive on time. If you are late, the session may need to finish at the planned time, and the full fee will still apply.
• Sessions are not suitable for anyone under the influence of alcohol or non-prescribed drugs. Tim may end a session if it would not be safe to continue.

4. Cancelling or rearranging

Tim keeps your appointment time free for you and cannot usually offer it to anyone else at short notice. If you need to cancel or move an appointment, please give at least 48 hours' notice for an in-person session, or 24 hours' notice for an online session, by phone or through the contact page.

• With at least the required notice: you can rearrange or cancel at no charge.
• With less notice, or if you do not attend: a fee of 50% of the session fee is charged. Tim will try to fill the time, and will not charge if he is able to.
• If Tim needs to cancel or rearrange, he will give you as much notice as possible and offer another time, or a full refund of anything paid for that session.

Tim will always try to be fair and understanding about genuine emergencies and illness.

Your right to cancel when you book remotely

If you book by phone, email or online, you have the legal right to cancel within 14 days of booking without giving a reason, and receive a refund. If you ask for a session to take place within those 14 days and then cancel, you may be asked to pay for any sessions already provided.

5. Fees and payment

• Current fees are shown on the prices page. The fee will be confirmed when you book.
• 50% of the fee is paid in advance when you book, by card or bank transfer, and the other 50% at the end of your first session.
• Card payments are handled by a secure payment provider. Your full card details are not stored by Central London Hypnotherapy.
• Any agreed charges under these terms will be invoiced or taken from an agreed payment method, and you will be told before any charge is made.

6. Online sessions

• Please join from a private, quiet room where you will not be interrupted or overheard.
• Use a stable internet connection and, ideally, headphones. Sit or lie somewhere safe and comfortable.
• Never join a session while driving or doing anything that needs your attention.
• Please have a phone number available so Tim can reach you if the connection drops. If a session is cut short by a technical problem on Tim's side, the remaining time will be rearranged at no charge.
• Sessions are not recorded unless you both agree beforehand.

7. Recordings and materials

Any recordings or written materials Tim gives you are for your own personal use. Please do not share, sell or publish them. Never listen to hypnosis recordings while driving, operating machinery or at any other time when you need to be alert.

8. What to expect

Hypnotherapy works with you, and your own commitment plays an important part. Everyone responds differently, so no particular outcome can be promised, and the number of sessions you need will depend on you (usually around five sessions, or 7 hours). Tim will always discuss your progress openly with you.

9. Confidentiality

What you share in sessions is confidential. The only exceptions are where there is a serious risk of harm to you or others, where a child or vulnerable adult may be at risk, or where the law requires disclosure. Wherever possible, Tim would talk to you first. Please see the privacy policy for how your information is handled.

10. Clients under 18

Clients under 18 are welcome when accompanied by a parent or guardian, who will be asked to give written consent.

11. Complaints

If you are unhappy with any part of the service, please tell Tim as soon as possible by phone on 07975 653893 or through the contact page. He will acknowledge your complaint promptly and aim to resolve it fairly. If you are still not satisfied, you can raise it with member of the General Hypnotherapy Register (GHR).

12. General

These terms may be updated from time to time; the version that applies is the one in place when you book. They are governed by the law of England and Wales.